Legal

Refund policy

Last updated: September 28, 2026

The short version

Try Essentials or Full front desk free for 14 days. No card, and nothing is charged unless you say so.
Cancel any time. Service runs to the end of the month you paid for.
Not happy with your first paid month? Ask within 30 days and we'll refund it in full.
Billing mistakes are always refunded.

Free trial

Essentials and Full front desk start with a 14-day free trial. You don't enter a card, so there's nothing to refund and nothing to cancel if you decide not to continue.

First paid month guarantee

If you're not happy with your first paid month on any plan, email hello@wehable.site within 30 days of that payment and we'll refund it in full, minus any carrier fees already passed through for your texts and calls.

After the first month

Plans are month to month. When you cancel, the service keeps running until the end of the period you've paid for and you're not charged again. We don't give partial refunds for unused days after the first paid month.

Dedicated front desk

The Dedicated front desk plan is covered by the same first-month guarantee. After that, it follows the same month-to-month rules as the other plans.

Carrier fees

Carrier fees for texts and call minutes are charged at cost by our phone providers when messages are sent and calls are made, so they can't be refunded once used.

Billing mistakes

If you were charged the wrong amount or charged after cancelling, email hello@wehable.site and we'll refund the difference, no questions asked.

How refunds are paid

Refunds go back to the original payment method within 10 business days of approval. Your bank may take a few more days to show it.