Terms of service

The service

We Hable sets up and runs front desk services for your studio using the prices, policies and availability you give us: replies to messages, missed-call text-back, phone answering, booking, deposit and follow-up messages and, on the Dedicated front desk plan, a remote front-desk rep during your business hours. You can read every conversation and take over any conversation at any time.

Plans and prices

• Essentials: $197 per month
• Full front desk: $397 per month
• Dedicated front desk: $997 per month

Plans are billed monthly in advance, in US dollars. There's no setup fee. Applicable sales tax is added where the law requires it. The only other charges are carrier fees for text messages and call minutes, which we pass through at cost with no markup and show on your invoice. We'll never add a fee that isn't listed here.

Free trial

Essentials and Full front desk include a 14-day free trial with no payment card. At the end of the trial nothing is charged automatically: you tell us in writing if you want to continue, and your first billing period starts then. The Dedicated front desk plan starts after an onboarding call and a short training period, and has no free trial.

Your responsibilities

You're responsible for the accuracy of the prices, policies and availability you give us, for final pricing and consent decisions made by your artists, for collecting any consent your clients must give to receive messages from you, and for following the laws that apply to your studio, including age verification.

Third-party platforms

The service relies on platforms such as Instagram, Twilio, Cal.com and your calendar and payment providers. Their availability and rules are outside our control, and their own terms also apply. If a platform changes or limits access, we'll tell you and adjust the service.

Automated replies

Automated replies come only from the information you approve, but they can still be wrong. Tell us about any incorrect reply at hello@wehable.site and we'll fix it. We don't give medical, legal or aftercare advice beyond the aftercare instructions you provide.

Cancellation

You can cancel any time by emailing hello@wehable.site. The service keeps running until the end of the billing period you've paid for, then stops. We send you a spreadsheet of your leads and bookings. Refunds are covered in our refund policy.

Limits of liability

We work hard to answer every client and never miss a booking, but we can't guarantee a specific number of bookings or revenue. To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the three months before the claim.

Changes to these terms

If we change these terms or our prices, we'll email active studios at least 30 days before the change takes effect. You can cancel before then if you don't agree.